Simple. Safe. Secure.
Not only was the Rowlands Pharmacy app created to make entering the digital future easier for everyone, but it was also created as a safe space for you to manage your NHS repeat prescriptions. To ensure that your information is kept secure, we use NHS login to connect your Rowlands Pharmacy account to your NHS records and GP, so your information is kept safe and up to date at all times.
What is NHS login?
NHS login refers to your personal login for www.nhs.uk. It allows you to access your health records, as well a range of wellbeing services, and us, Hey Pharmacist, meaning you can manage your repeat prescriptions knowing that the NHS is keeping your records safe.
How does Hey Pharmacist use NHS login?
With NHS login, your order request is sent directly to your GP for approval so that the process is as smooth and secure as possible. Rowlands Pharmacy is connected to 99.5% of GPs across England, removing the faff of having to contact your GP yourself. (This way of ordering is also proven to save time and money for the NHS!)
Using your NHS login with Hey Pharmacist comes with the added benefits of notifying you of the status of your prescription. Alongside the standard notifications you receive with your NHS login, we at Rowlands have developed these notifications further to let you know when your prescription is ready to collect or out for delivery.
Using the NHS login also means that your personal information is only kept between your GP, your pharmacist, and you.
How to link NHS login with the Rowlands Pharmacy app
If you already have an NHS login, entering your email will take you to the “We found your NHS login” screen. Click continue to enter your password. Clicking continue again will send you an NHS security code via text. Entering this code correctly will automatically redirect you back to the Rowlands Pharmacy app, showing you your Rowlands Pharmacy profile.
If you don’t have an NHS login, entering your email will take you to the “Set up a new NHS login” screen. By clicking continue, you will be required to create a password. Make sure it is secure! Upon clicking continue, follow the steps to set up your NHS login (see “How to set up NHS login”). Once created, you’ll be redirected back to the Rowlands Pharmacy app, logged in and ready to request your first medication directly to your GP.
You’ll also be sent an email from us welcoming you to the service and confirming that your Rowlands Pharmacy account has been successfully created.
Do I need an NHS login for the Rowlands Pharmacy app?
To register with Rowlands Pharmacy, you need to have an NHS login as it is the most secure and efficient way to manage your NHS repeat prescriptions. It also means that your GP is kept up to date without you needing to contact them – saving you both valuable time!
Frequently Asked Questions
The primary user will need to log in to the Rowlands Pharmacy app using the NHS login process. You should then be able to add Linked Profiles that allow you to order on behalf of your child, like normal. This is the same for other linked profiles.
If you do not have appropriate ID verification to help with your NHS login, there are alternative routes that will allow you to set up NHS login.
Please see this guide via NHS for support: https://help.login.nhs.uk/provewhoyouare/withoutid/
You can still order to Rowlands Online Pharmacy through other patient ordering apps, such as the NHS App or Patient Access. Simply check that Rowlands Pharmacy Online is your nominated pharmacy within your chosen app.
If you've registered a child under 13 as the primary account, you'll have to:
- Obtain the child’s linkage keys from the GP
- Register themselves (adult) via NHS login to become the primary account
- Use the Hey Pharmacist app to add the child as a linked profile